Refund Policy
Simple and fair — here's exactly how refunds work for the PetMochi Supporter Pass.
What we sell
PetMochi sells the one-time PetMochi Supporter Pass ($5 USD) and Mochi Coins packs ($1 and $10 USD). The Supporter Pass unlocks a badge and all supporter cosmetic perks. Mochi Coins are optional digital credits spent on individual cosmetics. There are no subscriptions and no recurring charges.
14-day refund window
You may request a full refund within 14 days of purchase. Because the Supporter Pass is a digital product delivered instantly, we ask that you tell us briefly why it didn't work out so we can improve it — but a reason is not required inside the 14 days.
Mochi Coins
Mochi Coins are digital credits that unlock cosmetic items on PetMochi. Unused coin packs purchased within the last 14 days can be refunded. Coins that have already been spent or that unlocked cosmetics cannot be refunded, because the digital item is delivered instantly and consumed on your account.
How to request a refund
Email petmochiservices@gmail.com from the address you used at checkout, or message bing in the helper widget on the site. Include your PetMochi username and your Paddle order or receipt number. Approved refunds are returned to your original payment method by our reseller, Paddle, usually within 5–10 business days.
When a refund may be declined
Refunds may be declined after the 14-day window, or where the account was banned for breaking our community rules (scamming, harassment, or bypassing moderation). Supporter perks are removed when a refund is issued.
Merchant of record
Payments are processed by Paddle.com Market Ltd, the merchant of record for all PetMochi purchases. PetMochi is operated by Posey Jones, trading as "PetMochi". Paddle's own buyer terms also apply to your order.
See also our Terms & Conditions and Privacy Policy.